Complaint form

As a service provider in NDT, we are always working on improvement processes to bring this service to a higher level. Despite our high quality of services, it is possible that you still have a complaint about the services provided by TiaT. In order to help you as best as possible and to make the process as efficient as possible, the complaint form below has been developed. Our request is therefore to first indicate which service you have a complaint about and then answer the associated questions.

All complaints received are assessed by an independent and impartial complaints officer. The following steps are then taken:

1. Receiving and assessing the complaint
2. Feedback to the submitter about the complaint and, if applicable, the steps that will be taken to properly handle the complaint. (within 2 working days)

If the complaint is found to be justified and has an impact on the processes, these are the next steps:

1. ‘Root cause analysis’ of the complaint
2. Determine the impact of the complaint on current processes
3. Determining a sound preventive solution to the problem
4. Inform the complainant of the handling of the complaint.

By contacting us it is possible to request a detailed procedure in which the process is fully described.